Shipping Policy

At Mistorea, we work hard to ensure your order arrives safely and as quickly as possible. Below you'll find all the information regarding our processing times, shipping, and order tracking.

Processing Time

All orders are processed within 1–3 business days after your purchase is completed.

During periods of high demand, special promotions, or holidays, processing times may be slightly extended.

Shipping Time

Once your order has been processed, the estimated delivery time is:

6–10 business days, depending on the customer's location and shipping carrier availability.

Please note that these are estimated delivery times and may vary due to external factors such as customs clearance, weather conditions, high shipping volumes, or carrier-related delays.

Shipping Costs

Shipping costs are calculated automatically at checkout.

We also offer free shipping on selected promotions and qualifying orders.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

You can track your order at any time through our tracking page:

"Track Your Order"

Please allow 2–5 business days for tracking information to update after your package has been dispatched.

Delayed Orders

While most orders arrive within the estimated delivery timeframe, occasional shipping delays may occur due to circumstances beyond our control.

If your order takes longer than expected to arrive, our support team will be happy to assist you. Please contact us via our customer support email.

Incorrect or Incomplete Shipping Address

It is the customer's responsibility to ensure that the shipping address provided at checkout is accurate and complete.

Mistorea is not responsible for orders that are delayed, lost, or undeliverable due to incorrect or incomplete shipping information provided by the customer.

Packages Marked as Delivered

If your tracking shows your package as "Delivered" but you have not received it, please:

• Check with your neighbors or family members.

• Look around your property or mailbox.

• Wait up to 48 hours, as some carriers update the delivery status before the package is physically delivered.

If you still cannot locate your package after this time, please contact us and we will do our best to assist you.

Contact Us

If you have any questions regarding your shipment, please contact our customer support team via email, and we'll be happy to assist you.